We at Astteria Ltd., along with our subsidiaries and affiliates, are committed to protecting the privacy of our customers. Our customers are very important to us and we strive to ensure that your experience at Astteria is a positive one. We respect your concerns about privacy and understand the need to protect the personal information you provide to us. The information provided below is to help you better understand the type of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. Our Privacy Policy applies to the personal information we obtain via your transactions and interactions with our Astteria website, including through your use of mobile applications and any other platforms that reference this Privacy Policy ("Astteria"). Services shall include Astteria, when you connect with our customer service representative via the telephone and any other shopping or product services offered by Astteria ("Services").

The Privacy Policy may be updated periodically to reflect changes in our personal information practices. When a revision has been made we will revise the "last updated" date on this page.

Collection of Information

  • Information you provide

    From time to time you may provide us with your personal information. At the time we receive it, we may store all or some of your personal information. This is any and all personal information provided to us through Astteria, via e-mail, information taken over the telephone, or through a social media service (i.e. Facebook, Twitter, or Pinterest). You always have the option of not providing your personal information to us, however, if you don't provide us with such information then you may not be able to purchase certain products from us or be eligible for any of our promotions, features, or Services. We may collect the following personal information:

    Contact information: such as name, postal address, e-mail address, and mobile or other telephone number;
    Username and password;

    Payment information: such as, credit card number, expiration date, authorization number or security code, shipping and billing address;
    Customer service information: such as customer service inquiries, comments and repair history;
    Information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
    Information provided in relation to purchase and transactions;

    Contact information you provide about friends, family or other people you would like us to contact or send a gift.
    Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you may be stored and used in the ways described in this Privacy Policy.

  • Information we collect through cookies and other technologies

    A cookie is a small text file created by a website that is stored on your computer, mobile phone, or other device either temporarily for that session only or permanently. Cookies provide a way for Astteria to recognize you and keep track of your preferences.

    Cookies serve the following purposes:

    1. Cookies are necessary to allow us to operate our Services. For example, cookies are required to help you access secure areas at Astteria, such as your account page.

    2. Some cookies are functional and necessary cookies that support the essential features of our website. For example, cookies help us remember you when you return to Astteria, allowing you to view your shopping bag without having to login every time you visit.

    3. We use third-party analytics services, which use cookies and similar technologies to collect data (such as IP address) to evaluate how our Services are being used and to measure the success of our marketing. We use the data we receive to customize our Services and the content relevant to your needs as well as assist in identifying and preventing fraud. To the extent required by applicable law, we will obtain your consent before using cookies for analytics purposes. To learn more about these analytics services and how to opt out, please visit the following websites:

    Google Analytics:
    Adobe Experience Cloud:

    4. Cookies help us customize and regulate the advertisements you see and how frequently you see them. They also help us to determine the success of our advertising.

    5. Cookies allow visitors to share our pages and content through third-party social networking sites.

    You always have the option to decline cookies, if your browser permits. Please note, that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website. Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. As of yet there is no accepted standard for how to respond to browser DNT signals, therefore, we do not currently respond to them. To learn more about the use of cookies and how to block them, please visit the following websites: (Europe) (United States)

  • How do we use the personal information we obtain?

    Business Purposes:

    Process your order, purchases and deliveries
    Confirm and track your order
    Provide customer support (including repairs, resizings, cleanings and other services)
    Create and manage your account with Astteria
    Compare and review your information for errors, omissions and accuracy
    Manage career opportunities, including for recruitment purposes

    Support purposes:

    Respond to your comments, inquiries and requests
    Operate, evaluate and improve our business ( including developing new products and services, enhancing and improving our services, managing our communications, analyze our products and customer base, performing data analytics, and performing accounting, auditing and other internal functions)

    Marketing and promotional purposes:

    Send you personal invitations to Astteria events as well as promotional materials and other communications (including thank you notes, special occasion reminders and other communications corresponding to your interests and personal preferences)
    Offer you personalized content

    Legal purposes:

    Preventing fraud and other prohibited or illegal activity and guaranteeing the safety and security of our platform
    Comply with applicable legal and regulatory requirements (anti-money laundering obligations)
    Comply with billing and accounting requirements
    Information you provide us may be combined with other information. Other information that is publicly available, collected through cookies, other technologies or received from our partners, affiliates, and other third parties.

  • Information we may share with others

    We do not disclose personal information we collect about you, except as follows:

    Astteria entities: We may share your personal information with our affiliated entities.

    Service providers: We share information with service providers who perform services on our behalf. We do not authorize these service providers to use or disclose the information except as necessary to perform such services or comply with legal requirements. These services may include shipping, payment processing, manage and reduce our credit risk, tech and operational support, analytics and marketing services.

    Sharing with other companies: Our business partners may use cookies for the same general purposes identified in this Privacy Policy, as well as to improve their own marketing, products or services. We may also share your information with other companies that are not part of Astteria. These companies may use your information to provide you with advertising about products and services tailored to your individual interests.

    You may opt out of receiving personalized advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the following websites:

    Compliance with the law: We may disclose your information 1) If we are required to do so by law, regulation, legal process or governmental request; 2) In order to prevent physical harm, suspected fraud or potential illegal activity; 3) To other companies for fraud protection and risk reduction; and 4) To enforce any agreement we may have with you.

    Business Transfer: We reserve the right to disclose any personal information we have in the event we sell or transfer all or a portion of our business assets (including in the event of a merger, acquisition, joint venture, reorganization, insolvency, bankruptcy, dissolution or liquidation).

    Children's personal Information.
    Astteria does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. For more information on how to protect your child's privacy online, please visit the FTC's website at


    Astteria may provide links to third-party websites, apps and services for your convenience. These companies are outside of our control and may have their own privacy notices or policies. We suggest you take the time to review such policies.

  • Security

    We use the appropriate technical, organizational and administrative security measures to protect your personal information from unauthorized access, use and disclosure. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

  • Accessing and updating your information

    At any time, you can login and access your Astteria account and change certain personal information.

  • Your rights and choices

    You have certain choices when it comes to how we communicate with you. To update your preferences, you can at any time ask us to remove you from our mailing lists or phone lists, please contact us as indicated in the How to Contact Us section of this Privacy Policy. You can also unsubscribe to our mailing lists by following the "unsubscribe" link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you, request that we update, amend or delete your information, or that we restrict the processing of such information by contacting us as indicated below.

  • California privacy rights

    Subject to certain limitations under California Civil Code § 1798.83, California residents may (i) request a copy of our notice describing what categories of personal information we disclose to third parties or their affiliates for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties and affiliates. To make this request, California residents may contact us as specified in the "How to Contact Us" section below.

  • Data Protection for residents of the European Union and Switzerland

    Astteria may transfer the personal information we collect about you to other countries outside of the country in which the information originally was collected, including the jurisdictions in which our affiliates and service providers operate. Those countries may not offer the same level of privacy and data protection as the law in your home country. When we transfer your information to other countries, we will implement appropriate safeguards to help ensure that your personal information remains protected.

    If you are located in the European Union ("EU"), we comply with the applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside the EU that have not been recognized as providing an adequate level of date protection. In this event, we will implement appropriate safeguards. With respect to transfers of personal information from the EU to the U.S., Astteria, is certified under the EU-U.S. Privacy Shield Framework ("Privacy Shield") developed by the U.S. Department of Commerce and the European Commission regarding the transfer of information from the EU to the U.S., pursuant to article 45 of the General Data Protection Regulation ("GDRP")

    We will store your information for as long as necessary to fulfill the purposes for which we collected it. If you become a customer of Astteria you may be eligible for many lifetime benefits, including lifetime product warranty, lifetime repairs, cleaning and resizing of jewelry. If you decide to take advantage of these benefits, we will keep your information until you ask us to remove your personal information from our records. Once your personal information has been removed from our records you will no longer have access to these lifetime benefits.

    You have the right to request access to your personal information. Accordingly, when appropriate, we provide you with reasonable access to your personal information that we maintain. You have the right to correct, amend, or delete the information where it is inaccurate or has been processed in violation of the Privacy Shield principles. We may limit or deny access to your personal information if the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than the customer would be violated. To request access to your personal information, please contact us as indicated below.

    You have the right, at any time, to withdraw your consent for the processing of your personal information, provided we may retain your personal information for certain compelling purposes such as legal, auditing, accounting, and billing purposes. You also have the right to object at any time to the processing of your personal information for direct marketing purposes.

  • How to contact us

    If you would like us to update information we have about you or you have any questions or concerns regarding this Privacy Policy, please contact us by email at . You may also write us at :

    Chief Compliance and Privacy Officer/Data Protection Officer
    Legal Department
    Thavies Inn House
    3/4 Holborn Circus
    London, EC1N 2PL, UK

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Last updated October 7, 2021